Questions? We've got answers.

Three steps, and we do all of them. We train Nightshift on your website so it knows your business, we install a small friendly chat on your site, and from then on it answers your visitors, captures their details, and tells you the moment someone's interested.

Your website address and a few quick details we can't get from the site, like your booking link and how you'd like to be notified. That's it. We handle the rest.

Usually a few days. We'll often show you a working demo on your own site first, and once you're happy we have it live shortly after.

No. We install it for you. You don't touch a line of code or a single setting.

Almost certainly. Nightshift works on Wix, Squarespace, WordPress, Shopify, and custom-built sites, anywhere a small snippet can be added. If you're not sure, send us your link and we'll confirm.

The generic ones are. Nightshift is trained only on your business, so it gives real answers about your services and prices. And when it doesn't know something, it takes the customer's details and passes it to you, instead of running them in circles.

It only answers from your own website and the details you give us, so it doesn't make things up. We test it ourselves before it goes live, and it's built to capture the lead and say "we'll get back to you" rather than guess.

Straight to you, the moment they come in, by text or email, whichever you prefer. The customer's name, number, and what they asked about, all in one place so you can follow up fast.

No. We set the tone to be warm and plain, the way you'd talk to a customer yourself. The goal is that it feels like a helpful person on your team, not a machine.

It points ready-to-go customers straight to your booking link, and captures the details of anyone who'd rather you call them back. You stay in control of your calendar.

Yes. It understands and replies in all the major languages, if a visitor messages in Spanish, it answers in Spanish. It's sharpest in your website's main language, since that's what it's trained on, and if you serve a specific second language regularly we'll set it up and test it for that on request.

It can. Out of the box, Nightshift captures the lead and sends it straight to you by email, and can point customers to your existing booking link. Deeper connections, like pushing leads into a CRM like HubSpot, or into a calendar or booking platform, can be built on request as a paid add-on. Just ask and we'll scope it.

Easy. Just let us know at hello@nightshiftchat.com and we'll re-train the assistant on your updated site and check it before it goes back live. You don't touch anything — that's the whole point.

A one-time $199 setup to build and install it, then $49/month for Standard or $119/month for Growth. No lock-in, cancel anytime. Full details are on our pricing page.

It pays for the real work of building your assistant: reading your site, training it, testing it, and installing it for you. It means it's ready to start earning from day one rather than sitting half-finished.

Then you don't pay for the setup. If Nightshift doesn't capture a single lead in your first 30 days of being live, we refund the setup fee in full — and you can cancel the monthly with a single email. We can offer that because it almost never happens: a website with real visitors and an assistant that answers at 10pm catches leads.

Probably, and it's easy to check. A lot of enquiries land in the evening and on weekends, but Nightshift also catches the daytime ones you miss while you're on a job and can't get to the phone. One captured customer usually covers it for months.

Standard suits most local businesses. Growth is for busier businesses with more than one location or website, plus priority support. You can move between them anytime.

Everywhere. Nightshift works for local businesses around the world. We price in USD, AUD, GBP and CAD, and each one is a real price we bill in that currency rather than a conversion of the US price. Switch currency on the pricing page to see yours.

Standard includes up to 500 conversations a month, Growth up to 2,500. A "conversation" is one chat with one visitor, however many messages it takes, counted once, reset monthly. Most local sites never get near the Standard limit, and if you ever do, we'll flag it early and help you move up. Nothing ever gets shut off by surprise.

Yes. Nightshift is designed to be resold by agencies and web studios under their own arrangement. Email hello@nightshiftchat.com to talk it through.

Yes. There's no lock-in contract. You pay month to month and can stop whenever you like. We'd rather earn your business by being useful.

Yes. We match the chat to your brand and set its greeting and tone for you. If you want changes later, just tell us and we'll update it.

You could, but it would be generic and it would take your time to build and keep right. We make it specific to your business and run the whole thing for you, so it's one less thing on your plate.

They're yours. Cancel any time with a single email. We'll export your captured leads to you, and then remove your data from our systems in line with data-protection law (including GDPR). No hostage-taking, no hoops.

On trusted, established infrastructure. Your business info, conversations and leads live in a secure managed database (Supabase); the site runs on Vercel; the assistant's intelligence is powered by Anthropic's Claude; lead alerts are sent via Resend. We can tell you exactly where each piece sits, see our Privacy Policy for the full list.